Where to Report
Depending on the designation of the individual, the reporting procedures and process for a complaint may change. Please use this detailed flow chart with active links to further determine which mechanism and procedures you can use to report a complaint.
It is important to note that the UCCMS applies to all Organizational Participants, but not all Organizational Participants are CSSP Participants and subject to the complaint process under the CSSP.
How to Report
As of April 1, the CCES will accept reports through an online report form and by phone – both methods allow you to remain anonymous if you wish. If you choose to share your name when you make a report, the CCES will not share it with your sport organization unless it is necessary to keep you or someone else safe, and will make every effort to get your consent beforehand.
- Report online: https://cces.ca/report-safe-sport
- Report by phone: 1-866-971-2777
- Get Help & Information: You can contact the CSSP team with questions or for support at https://cces.ca/contactCSSP.
Independent Safe Sport Officer
Bowls Canada has an Independent Safe Sport Officer (ISSO) to serve as an independent third party who will guide you through the complaints process and/or explore other options. An Independent Safe Sport Officer is empowered to supersede national sport organization staff and launch appropriate policies as required based on evidence or a situation reported.
Bowls Canada has partnered with Sport Dispute Management to serve as BCB’s Independent Safe Sport Officer. Experienced in discipline and harassment matters, the Bowls Canada Independent Safe Sport Officer provides confidential, expert and objective facilitation of complaints and is an essential part of Bowls Canada’s commitment to Canada’s Safe Sport Movement. Details on how to contact the Independent Safe Sport Officer are contained in the BCB Complaint Submission Form. Any individual may report an incident or complaint in writing to the Independent Safe Sport Officer using this form.
The existence of the Independent Safe Sport Officer does not prevent individuals from contacting Bowls Canada directly with complaints if they are comfortable with the process.
Please refer to the Bowls Canada Discipline and Complaints Policy for specific guidance on the process of making a complaint.
